What to Expect As An Agent

  • Inbound calls for assistance with booking a cruise from the client’s customers.

  • Inbound calls for assistance with cruise specific questions, quotes and more!

  • Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.

  • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.

  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

 


Capabilities of Top Performing Agents for this Program
 

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection



 

Equipment Requirements
 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload



 

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows 10 MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


 

**Any other equipment needed will be advised of upon enrollment**


 

Available Hours


 

7 days a week

24 hours per day

365 days per year

 

Client requests agents service 20 hours per week, (5 hours) required on a Saturday and/or Sunday or a combination of both.

 

Starting Pay: $9.00 per hour (Customer Service)

                      

For Sales:   $2.00 per net booking

                        $1.00 per VPP

                        $0.50 per B+