Roadside Asst Support.jpg

 

What to Expect As An Agent

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident

  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

  • Probe to identify the need of the customer based on vehicle inoperable situation

  • Identify the customer’s location using Google Maps and other client tools

  • Provide policy coverage details based on the specific client program

  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

  • Provide status updates to customers calling after the initial request for assistance was processed

 


Capabilities of Top Performing Agents for this Program

 

  • Deliver fluent written and verbal English

  • Demonstrate a proven ability to deal with challenging customers and situations

  • Be confident inability to achieve metrics

  • Build and maintain strong working relationships through exceptional communication

  • Provide proven problem-solving capabilities to deliver practical solutions

  • This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of intervals offered fall in these drive time windows

  • A working knowledge of google maps and other mapping resources.



 

Equipment Requirements
 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload



 

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows 10 MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


 

**Any other equipment needed will be advised of upon enrollment**


 

Available Hours

7 days a week,

24 hours a day,

365 days

 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun


 

Starting Pay: $10.00 per hour