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What to Expect As An Agent


 

  • Respond to “Where is my order” calls

  • Assisting customers with product questions

  • Placing new orders/volume orders

  • Handling existing orders: returns/replacements

  • Provide store-specific support

  • Tracking shipments

  • Gift Card/Loyalty Card support

  • Disposition all calls

  • Screen escalation requests to the enterprise from agents in the chat room

  • Observe call queue for AHT and call statuses

  • Deliver first call resolution with white glove service

 


Capabilities of Top Performing Agents for this Program
 

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly and eloquent customer service

  • Demonstrate a proven ability to deal with challenging customers and situations

Equipment Requirements
 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload



 

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


 

**Any other equipment needed will be advised of upon enrollment**


 

Available Hours

7 Days a Week 7:00 AM EST – 1:30 AM EST
Peak availability from 8:00 AM to 10:30 PM EST

 

Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $11.00 per hour